Salesforce Communities
Salesforce Communities Implementation.
Salesforce Community Portal is a great place to share information and collaborate with people. Moreover, that is key to business processes .i.e. customers, partners, or employees. However, one calls it a portal, a help forum, a support site, HR central, or something else. An online community is a great place to connect with the essential folks in an organization in a new and different way. Community Portal is the newest version of the existing portals offered by Salesforce. It is similar to the older version. However, It looks much better in terms of design and interfaces perspective.
Salesforce Community Portal helps the organization to build brand community spaces. In other words, information sharing portals for users in which they connect, collaborate, and get work done. Salesforce communities are productive ecosystems within an organization, and they are easy to build with Salesforce’s intuitive tools and templates.
An organization builds a community for various purposes .i.e. to meet different types of needs arises in the organization.
Indeed, the Salesforce community portal gives you the ability to create portals for your customers. Partners and employees very easily and quickly. Developing a salesforce portal is a time taking the process in Salesforce. However, It is a portal you can get up and running in a day with minimal development and configuration time.
Salesforce Communities
Partner Communities
A partner community may enable partners to collaborate on leads or prospects and opportunities or deals. It leads to an increase in sales through resellers, distributors, agencies, and brokers.
Customer Communities
A customer community may guide customers on how to get answers, How to log a case with customer support, how to submit an idea, and many more. It enables customer self-service, Extend business processes, and builds deeper customer relationships.
Employee Communities
An employee community may guide the employees on how to get HR information, Book travel, file a PTO request, file a help desk request, and many more. It is essential for driving employee’s productivity and engagement across the organization.