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Salesforce Experience Cloud Implementation

Your customers, partners, and employees expect more than just a login page—they want seamless, intuitive digital experiences. With Salesforce Experience Cloud, you can deliver personalized, mobile-ready portals that connect your users to everything they need: support, content, data, and each other.

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Why Businesses Choose SaaSnic

Fast, Focused Delivery

We don’t take quarters to deliver what can be done in weeks. Our agile rollout model means you get working portals fast—without sacrificing quality or scalability.

Tied to Real Business Workflows

We go beyond surface-level design. Every portal we build is integrated with Salesforce cases, records, approvals, and workflows—so users can actually get things done.

Security Comes First

Whether it’s a public knowledge base or a gated partner hub, we implement strict access controls to ensure data is only visible to the right people.

Built by a Global Team That Gets It

Strategy and architecture come from our Canadian consultants. Configuration and delivery are managed by our expert team in India. The result? Enterprise-grade execution with startup-level agility.

What You Can Build with Experience Cloud

  • Customer Portals Give your customers 24/7 self-service options. They can log cases, view orders, search help docs, and even engage in community forums—without calling support.
  • Partner Portals Empower your channel. Resellers and distributors can register deals, track opportunities, and access training and marketing assets—all through one central hub.
  • Employee Intranets Streamline your internal ops. From onboarding workflows to internal ticketing and HR resources, Experience Cloud helps employees move faster with less IT burden.
  • Mobile-Friendly Communities With Salesforce’s Progressive Web App (PWA) capabilities, your communities work flawlessly across phones, tablets, and desktops—with custom branding and responsive UI.

Who Benefits from Experience Cloud

Community Managers

Manage users, update content, and moderate engagement—without writing a single line of code.

Customer Support Leaders

Reduce tickets and resolution time with searchable knowledge bases, chatbot deflection, and guided flows.

Channel Partners

Easily access deal registration, co-branded content, and lead collaboration tools in a single portal.

Internal Ops & HR Teams

Launch secure, role-based portals to centralize employee resources, automate onboarding, and route internal requests.

Our Experience Cloud Implementation Framework

Discovery & User Journey Mapping

Identify the target users, define goals, and plan their end-to-end portal experience.

UX Design & Custom Branding

Design and prototype using Salesforce templates or build headless UIs with branded components

Access & Permissions Setup

Configure secure access models using roles, profiles, sharing sets, and external user licenses.

CRM & Workflow Integration

 Link your portal to Salesforce cases, knowledge articles, approval flows, chatbots, and custom data models.

Pilot Launch & Feedback Loop

Deploy an internal pilot, gather feedback, fine-tune the experience, and go live with confidence.

Ongoing Optimization & Engagement Metrics

 Monitor real-time metrics like adoption, ticket deflection, and portal usage to improve outcomes.

Frequently Asked Questions (FAQs)

You can build customer self-service portals, partner relationship management hubs, employee intranets, community forums, onboarding systems, and more—all integrated with your Salesforce CRM.

Most Experience Cloud projects go live in 4–8 weeks depending on complexity. We focus on fast rollouts without cutting corners.

Yes! We support full white-label branding, custom themes, and domain setup to ensure your community looks and feels like your business.

Absolutely. We implement strict role-based access, secure login (SSO/OAuth), and Salesforce security best practices to ensure safe access for every user.

We provide post-launch support, training, and ongoing optimization services to help you scale, improve, and get maximum ROI from your portal.